FAQs

Online Store

When will the store open?

The online shop may be closed for conventions or upcoming events. For information regarding openings subscribe to the mailing list and follow Apari on Instagram or Twitter

What is the password to the store?

The password will only be released during special sales or events. Subscribe to the mailing list to not miss out! In the meantime, be on the look out for store openings.

General Order Questions

I HAVE A QUESTION ABOUT AN ORDER OR PRODUCT. WHO DO I CONTACT?

Please get in touch with us at support@apari.com.

Our working hours are Monday-Friday from 9am-5pm EST - we work hard to get back to everyone as quickly as possible!

CAN I CALL WITH A QUESTION?

We do not offer phone support - please send us an e-mail with your question(s) and we’ll help you out.

HELP! I ORDERED THE WRONG SIZE. CAN I CHANGE THE SIZE BEFORE IT SHIPS?

Orders can be edited or canceled within 1 hour of placing the order through your order confirmation email. 

After the first hour, we’ll do everything we can to help out here - however, our warehouse works quickly to process orders and we may not be able to make the change.

If you’d like a different size, we can cancel/refund your current order if it has not shipped yet and you may place a new order.

Please e-mail support@apari.com with the subject line “Cancel Order” and include your order number in the subject line.

I’M LOOKING FOR AN ITEM THAT I DON’T SEE LISTED ON THE WEBSTORE. IS THE ITEM AVAILABLE?

All items listed on the webstore are what we currently have available for purchase. Keep checking back for new items!

I WANT TO PURCHASE AN ITEM BUT I DON’T SEE MY SIZE. CAN YOU PRINT JUST ONE IN MY SIZE?

All sizes currently offered will be listed on the webstore.

SHIPPING:

HOW OUR SHOP WORKS:

We ship Monday through Friday, excluding some U.S. holidays.

Once your order has shipped, you will receive a shipment confirmation e-mail with tracking.

Please allow a few business days for the tracking to update. During times of higher order volume than usual, processing time may vary.

DO YOU SHIP INTERNATIONALLY?

Yes, we do currently offer international shipping. Rates are calculated at checkout based off the receiver's location.

DUTIES AND IMPORT TAXES FOR INTERNATIONAL CUSTOMERS

Any customs fees, taxes, or import fees are the responsibility of the recipient.

Duties and Import Taxes are charged upon delivery.
If the order arrives to it's international destination and the customer refuses to pay customs, taxes, or import fees, the order will be shipped back. 

A return-to-sender fee will be subtracted from the refund if the order is refused.

WHAT SHIPPING CARRIERS DO YOU USE?

All domestic orders will be shipped via FedEx, with the exception of PO Boxes, AK/HI/PR/GU/APO being shipped via USPS.

DO YOU OFFER EXPEDITED SHIPPING OPTIONS?

We do offer FedEx expedited shipping which has a 2-3 day transit time frame once the order is shipped. If you need the order delivered by a specific date, please reach out and we can let you know an estimated timeframe!

CAN I CHANGE MY SHIPPING ADDRESS?

We are not able to guarantee making changes once the order is placed.

If your order has not yet been shipped, we will make every effort to change it!

Please send an e-mail to support@apari.com as soon as possible with the subject line “Change Shipping Address” and your order number to inquire about changing your shipping address.

RETURNS / EXCHANGES / CANCELLATIONS:

HELP! MY ORDER CAME IN DAMAGED/INCORRECT. HOW CAN THIS BE FIXED?

Please reach out to support@apari.com within 14 days of delivery and we’ll help you out!

CAN I RETURN / EXCHANGE AN ITEM?

Yes, we accept returns. No exchanges.

Items must be unwashed and unworn.

Please contact support@apari.com within 14 days of receiving the product. 

Final sale items are not eligible for returns. 

HOW CAN I CANCEL MY ORDER?

Orders can be edited or canceled within 1 hour of placing the order through your order confirmation email. 

After the first hour, as long as your order has not shipped, we can cancel and refund your order.

Please send an e-mail to support@apari.com with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you.

Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the credit to your account.

PRE-ORDERS / RESTOCKS

WILL YOU BE RESTOCKING?

All items listed are what we currently have available for purchase.

Most items will not be restocked. Generally, restocks are based on community feedback!

UPDATES ON PRE-ORDER

Updates on any pre-order are sent through email.

If you missed any email updates, they are also archived for your reference under the FAQ drop menu.